Technical and account support
Include your company name and a concise description. Do not email passwords, payment-card details or secret keys.
Customer support
Lysentra Seller Analytics Support
Public help and contact information. No sign-in is required.
Speak with our team
Monday–Friday, 9:00 AM–6:00 PM Eastern Time, excluding holidays.
Send a support request
Use the secure public contact form to describe your question.
Common requests
How to get help
Cancel a trial or subscription
Use the customer billing portal when available, or email support from the registered business address. Ask to cancel before the trial expiration date to prevent conversion to a paid subscription.
Revoke seller authorization
Revoke the application through the applicable Amazon account controls, then contact Lysentra if you also want the Lysentra account closed or eligible stored data deleted.
Request access, correction or deletion
Email support from an address associated with the account. We may verify identity and authority before completing a privacy request.
Report a security concern
Email support with “Security” in the subject line. Do not include exploit code, credentials or sensitive seller data in the initial message.
Troubleshoot dashboard access
Confirm the email address is verified, try a private browser window, and include the time and exact error message in the support request.